Ranch Hand Provisions Refund Policy
Thank you for shopping with us! We at Ranch Hand Provisions deeply value our customers and always strive to ensure you are completely satisfied with your purchase. Recognizing that there are times when returns or refunds become necessary, we have established the following return and refund policy to streamline the process for you.
Returns:
- We regret to inform that returns for perishable food items are not accepted due to health and safety regulations. This policy is in place to prioritize the safety and well-being of our customers.
- For non-perishable items that arrive damaged or defective, kindly get in touch with us within 48 hours of receiving the item. Upon contact, we will provide you with a return shipping label.
- Once the returned item reaches us and is verified, a refund will be processed to your original form of payment. However, please be aware that shipping fees are non-refundable.
Refunds:
- In the event you receive a non-perishable item that is damaged or defective, please reach out to us within 48 hours of receipt to initiate the refund process.
- We will furnish you with a return shipping label. Upon receiving and inspecting the returned item, we will promptly issue a refund to your original payment method.
- As a reminder, shipping fees are not subject to refund.
Cancellations:
- Should you need to cancel an order, we urge you to act swiftly. Once an order is in the shipping process, we are unable to cancel it.
- For orders that haven’t been shipped, please contact our team, and we will facilitate the cancellation for you.
Your trust is paramount to us. Should you have any questions or concerns regarding this policy, please don’t hesitate to reach out. We’re here to help!